Post-Manufacturing Services
Arrow OCS sets the bar in providing the most comprehensive services to our customers after manufacturing and packaging have been completed. Backed by a delivery infrastructure that's unmatched in the industry, our logistics and hardware support offerings are available as a full turnkey solution or as a complement to existing service capabilities and strategies. Leading the way in product lifecycle management, we offer:
Advanced Logistics
- Direct fulfillment
- Inventory management
- 3rd party logistics network
- Service parts logistics
- Customer branded shipments
- Asset tagging
- Product serialization
- Global storage and fulfillment
Reverse Logistics & Repair Services
- Standard Warranty
- 5-Day Depot Repair
- Advanced Exchange
Field Services
- Installation
- Onsite Maintenance
Technical Service Center Support
- Level 1 Service Center Support
- Level 2 Service Center Support
Customer Key Benefits:
- Leverage Arrow's scalable support infrastructure so you can focus on your core competencies
- Improved time-to-market
- Single point of accountability for manufacturing and post-manufacturing services
- Ability to offer a variety of service programs based on the requirements of your customers
- Minimize investments in the support infrastructure requirements enabling your company to offer these services based on a variable cost structure
- Improved use of working capital
- ISO certified facilities, processes and supporting systems
- Global reach allows customers to grow with existing infrastructure
- Quality service program enhances an OEM customer's image and end-user customer satisfaction
- Improved reliability from a closed-loop failure analysis and feedback process integrated into the design cycle.
- Achieve greater efficiencies in your Service Chain to deliver improved service levels and optimized Total Cost of Ownership.