Link to ArrowNAC.com Primary and Secondary Navigation
- Home
- Help
Contact an Arrow Service Representative • 1-877-237-8621
Help
Help Topics
FIRST TIME VISITORS
Getting Started
Thank you for expressing an interest in Arrow Electronics and visiting our Web site. We would like to make it as easy as possible for you to find parts and information, and to order from our site. To optimize your online experience, we recommend using Internet Explorer 5.0 and above or Netscape 4.78 and above. We also recommend using the following operating systems: Windows 98, Windows NT 4.0, Windows 2000, and Windows XP.
Although registration is not required, we recommend that you register to maximize your experience at Arrow. Register now. (You'll find detailed information below on how to do this.)
As a registered user, you'll have two ways to make a purchase at arrownac.com so you can determine what works best for your needs (or use both methods). You'll have the option of ordering with a credit card, or requesting an PRO-Series™account to purchase with an open line of credit. PRO-Series, part of the Connectivity Dashboard™ online work environment, offers e-commerce-enabled order management tools. Find out more about the advanced features of PRO-Series.
How To Register
To begin the registration process, simply complete the brief registration form and submit. You'll then be given the option to request an PRO-Series account and find out about Arrow Collaborator.
FINDING INFORMATION
How To Search For Parts
- Search By Part Number Or Part Description
Search for a part using the manufacturer's part number or part description. Search by part number when you know the exact part number that you are looking for, or if you have a partial part number and a general idea of what it may contain or begin with. Search by part description when you do not know the part number but know the type of part you'd like to find. Our search engine will search our database, containing more than 3 million parts, for an exact match first, and if that is unsuccessful it will search using wildcards in the search string. - Refine Your Search
To narrow your search even more, please choose a supplier from the supplier drop-down box. Or, another search refinement option allows you to have in-stock only parts returned to you. - Perform Search
Click the search button, and let the part search begin! - Search Results
Your search results will contain the supplier name, part description, manufacturer's part number, supplier-stated lead time (where available), the purchase price (where available), and the quantity available to order online.
The purchase price column is the price available for buying online, regardless of quantity. To make a purchase online, please add the appropriate quantities in the entry box located in the availability column and check the add to cart box next to each item you'd like to purchase, then click add to cart. Items in your cart will remain for the duration of your current session only. - Data Sheets
Data sheets are accessible on arrownac.com from the part search results page. If a data sheet is available for a particular part, the word “Data Sheet” will appear hyperlinked (in blue) under the part description for the corresponding part. The “Data Sheet” hyperlink will open a new browser window to the supplier's Web site's data sheet. Please be advised that not all parts on arrownac.com have available data sheets. If a data sheet link results in an error page, please consult the supplier's Web site. - RoHS Information
When performing a part search on either site, users will be presented with RoHS compliance status pertaining to the European Union directives in a field labeled "EU RoHS", and a new, separate field for "China RoHS" will also be displayed. In addition, the site has been updated with new, easy-to-view icons to convey the various compliance states (see below).Key EU RoHS 
Compliant 
Non-Compliant 
Supplier Unconfirmed N/A Not Applicable China RoHS 
Compliant Non-Compliant 
Supplier Unconfirmed 
EPUP ANY STATEMENT AS TO PRODUCT COMPLIANCE WITH APPLICABLE LAW (INCLUDING WITHOUT LIMITATION, THAT PRODUCTS ARE RoHS COMPLIANT) IS EITHER: (i) AS PROVIDED TO ARROW BY ITS SUPPLIERS, OR (ii) INTERPRETED FROM DATA AVAILABLE FROM THE APPLICABLE, AND ARROW DOES NOT WARRANT ITS ACCURACY AND WILL NOT BE LIABLE FOR ANY ERROR WITH REGARD TO SUCH INFORMATION. CUSTOMER USES SUCH INFORMATION AT ITS OWN RISK.
ORDERING INFORMATION
How To Place An Order
Once you've located the parts that you want to purchase, select add to cart to place the items in your shopping cart. Make any changes, if necessary, and select update. Once you're ready to make a purchase, select proceed to checkout.
If you're registered with us you can login and your information will be pre-populated, which lets you proceed to checkout even faster. Please fill out your billing information, double check your information, then submit your order.
Before your order is complete, you must first read and accept the terms and conditions. NOTE: SOME PARTS ARE SOLD NON-CANCELABLE and NON-RETURNABLE(NC/NR). If any of the items you have selected to purchase are NC/NR, the terms and conditions will SPECIFICALLY indicate this. Once your order request has been completed, you will receive a thank you page. If you are a U.S. customer, within a few minutes you will receive an email itemizing your purchases; this email will serve as your invoice. Please save or print out this email for your files. Your shipment will not contain an invoice. If you are a non-U.S. customer, you will receive a thank you page that tells you that you'll be contacted by an international sales representative to complete your order. For more information, please see International Orders.
My Shopping Cart
With your arrownac.com shopping cart, it's easy to update the parts and quantity data with a few simple clicks. You can clear the entire cart with a click of the button (select clear) and the entire cart and all of its contents will be erased. Or, you may change the quantity, remove or add a part, or update your customer part number. Each time you make a change to your cart, select update to make sure the cart registers your changes. Once you've finished searching for parts and updated your cart (if necessary) click proceed to checkout. Please note that the items in your shopping cart will remain in your cart for the duration of this session only.*
* Each session lasts 30 minutes from the last activity or until the browser is closed.
Customer Service
If you need further assistance with online ordering or locating specific information on our site, please email our sales team at or call (877) 237-8621. For international customers, please email or call +1-631-851-2499. For a listing of local sales offices and phone numbers, please use our Office Locator.
Security
We take every precaution to make sure that your online experience with Arrow is a safe one. We're committed to making sure that your data is secure. That's why whenever you place orders or access any sensitive data, such as your account information, we use a secure server which encrypts all information that you input before it is sent to us. This secure server software (known as Secure Sockets Layer or SSL) is the industry standard for secure commerce transactions and all of your personal information (including credit card number, name and address) is encrypted to guard against it being read by any third party. To further ensure that your data is kept safe, we've added the extra layer of protection with usernames and passwords. We make sure that when you're placing an order using an open line of credit, or accessing customer-sensitive data that you're required to enter your password and username as an extra precaution.
Please read Arrow's Privacy Policy for more information.
Your Privacy
Arrow Electronics, Inc., including its subsidiaries and affiliates worldwide, understands your concerns regarding privacy and is committed to protecting it. Arrow conforms to the highest ethical standards on the Internet. Any information that you give us about yourself or that we collect is always held with the utmost caution and security, and that information will only be used in the ways described in our Privacy Policy. We do not sell your data. Please read our Privacy Policy to fully understand how we collect data, how we use that data, and how you can correct any inaccuracies in your information.
PAYMENT INFORMATION
Payment Options
Credit Card Orders
You can place a credit card order at arrownac.com for next-day delivery on single or multi-line items. Also choose from the multiple shipping options available to better suit your needs. To place an online order, search for the parts that you want to purchase and add them to your cart. proceed to checkout (see How To Place An Order above). Once you submit your order, your request is immediately en route to our warehouse. Within minutes, a packing slip is printed automatically at our warehouse, complete with the manufacturer's warranty. Since arrownac.com is fully integrated with Arrow's host systems, there is no salesperson necessary to intercept your order; therefore, speeding up the order process. We accept all major credit cards: Visa, MasterCard, and American Express. All personal and credit card information is submitted over a secure server (SSL). Read more on our security.
Open Line Of Credit
To purchase with an open line of credit, please apply for our e-commerce tools, PRO-Series. PRO-Series gives you the ability to track your orders online and to receive customer-specific pricing, plus much, much more. Find out about the benefits of using PRO-Series, part of the Connectivity Dashboard, a seamless online work environment.
Sales Tax
Applicable sales tax will be added to your order before it is submitted based on your state's sales tax.
Tax Exempt
If your organization is tax exempt, please fill out this form and fax to 1-877-237-8631.
INTERNATIONAL ORDERS
Confirmation and Processing
Order confirmation is subject to meeting all U.S. Export Laws and Regulations. If you are ordering from Arrow for the first time in Y2007, you will receive an export compliance form that will have to be completed and returned to Arrow before your order will be shipped. This form is valid until December 31, 2007. We cannot hold requested inventory, and you may lose your order if this is not returned promptly. If you would like to speed up the process, you may print the form, and fax it to 1-631-851-2468.
After your order has been received and your form has been submitted, you will receive an email from the export division, invoicing and either accepting or declining your order. This will be based on U.S. Export Laws and Regulations and your credit card information. If you have any questions regarding international orders, please contact 1-631-851-2499.
Shipping and Freight
Canada
All orders are shipped via UPS or Fed Ex, Monday through Friday, and shipped complete with a manufacturer's warranty. All Fed Ex shipping is available by collect only. Please select the appropriate collect option from the drop-down menu.
Charges for UPS prepaid shipments are a $15.00 plus $5.00 for each additional line item purchased.
If you would like to make a shipment using your UPS or Fed Ex account number, this option is available. Please select the appropriate collect option from the drop-down menu.
International (excluding Canada)
All other international orders will be shipped via UPS Blue (expedited service) and will be charged to your credit card if no carrier (UPS, Fed Ex or DHL) account number is provided. If UPS Blue is not available for delivery to your area, then UPS Red (express service) will be used. UPS Blue charges begin at $47 for a one-pound package. The exact freight charges cannot be determined until after your order has been processed and billed.
Inventory is warehoused in multiple locations throughout the United States, therefore you may receive multiple shipments for your order. We will do our best to provide one complete shipment.
International orders will be charged a handling and energy fee of $10.22 per shipment. A $10 handling charge will be added to each line item less than $30.U.S. ORDERS
Rates & Shipping Methods
All orders are shipped via UPS, Fed Ex or DHL, Monday through Friday, and shipped complete with a manufacturer's warranty. All Fed Ex shipping is available by collect only. Please select the appropriate collect option from the drop-down menu.
Charges for Ground shipments are a $8.00 flat rate regardless of the number of the line items purchased. If you choose to ship your order via air freight the following charges will apply:
Overnight: $15.00 for the first line item and $5.00 for each additional line item.
Second Day: $12 .00 for the first line item and $5.00 for each additional line item.
3-Day Select: $10.00 for the first line item and $5.00 for each additional line item.
If you would like to make a shipment using your UPS or Fed Ex account number, this option is available. Please select the appropriate collect option from the drop-down menu.
Note: All handling charges have been removed.
CREDIT CARD RETURNS
You may return anything you buy from arrownac.com within 30 days of the date we ship it to you. In order to receive a refund (only available as a credit to the charge account you used to pay for your order), the returned item(s) must be sent back with a return authorization obtained from Arrow's online sales department (not from a local sales office) and must be in the same condition and inner packaging in which it was shipped to you. Our decision about its condition will be final. Return authorizations and instructions may be obtained by calling (877) 237-8621. We have no responsibility for any return sent to us without an authorization. If you don't return the products or notify us of any problem (such as damage or incorrect quantities or part numbers) within 30 days of the day we shipped you the products, you will be deemed to have accepted the products.
USERNAME/PASSWORD
Password & Username Help
If you're trying to access your profile or want to access arrownac.com from another computer, please see the instructions below.
Forgot My Username/Password
If you've forgotten your username/password, you may enter in your email at our Did You Forget? page. If the information that you've entered matches what's in our system, we will email you your username and password immediately. Once you have both your username and password, you may log onto the site.
Attention Connectivity Dashboard™ or PRO-Series Users Who Are Also arrownac.com Registered Users:
Please note that your username and password is valid on arrownac.com as well. You do not need to remember two separate username/password combinations. Whenever prompted for a username and password, please use your current PRO-Series login information. (Don't remember your Connectivity Dashboard™/PRO-Series username/password? Please contact our Online Service Center at 1-877-237-8621 from 7 a.m. to 6 p.m. CST for assistance.)
Updating My Profile
My Profile allows users to change their arrownac.com account information. If you would like to update your email address and/or shipping information, please select My Profile. Once you log in, the registration form will appear with all of the fields pre-populated. Make any necessary changes and select submit to update your profile.
OTHER IMPORTANT INFORMATION
About Arrow
Arrow Electronics is one of the world's largest distributors of electronic components and computer products and a leading provider of solutions and services to the technology sector, with 2003 sales of $8.67 billion. Find out more about over 65 years of operational excellence and industry expertise.
Contact Us By Email
For customers within the U.S., please email our sales team at . For international customers, please email .
Call Us
For additional help, please call (877) 237-8621. If you would like to call your local sales office, please call 1-800-777-ARRO, or search from our Office Locator.
